Vectrex32 not recognized as storage device by MacOS

[Ianoid]

Yes, I use MacOS. Has anyone else had this issue? It doesn't show up at all in finder or Disk Utility.

Thanks,

ian

[Vectrex32]

I know this has worked in the past, but as a PC user, I don't test it regularly.

My wife is a Mac user (it's a mixed marriage) so I'll try it on her system. But I'm away from home right now, so it will be a day or two.

Of course, if we can't get this working for you, you can return it for a full refund.

- Bob

[Vectrex32]

OK, I just tried this on a MacBook Air (2017) running High Sierra (10.13.6) and the Vectrex32 drive shows up fine on the Mac.

My wife has a couple of other Macs (one older, one newer). What are you running?

Have you tried a different cable and a different USB port?

- Bob

[Ianoid]

Thanks for looking into it.

I'm running the current OS which is Catalina 10.15.6 on a 2015 iMac.

I'll try your suggestion.

[Ianoid]

Tried to reply a week or so ago but the forum was down.

I tried multiple USB cables and multiple Macs, but it was not recognized.

I then tried a Windows 10 PC with multiple USB cables, but the cart was never recognized there either. I even restarted the PC with the cart connected, but it does not seem to recognize it.

The cart does work fine on a Vectrex (with whatever files it ships with).  I would like to add files to the cart to check out some of the fine work people have been doing with it.

[Vectrex32]

Yeah, I just noticed today that the forum was down. Sorry. Next time it happens (which will hopefully be never) send me a message through the Contact link.

This is definitely sounding like a problem with the V32. If you send it back to me, I'll either fix it or replace it (or refund your money, if that's your choice). I'll also refund you $10 for your return shipping.

My address is:
Bob Alexander
398 Bow Lake Road
Northwood, NH 03261

I'm sorry for the trouble.

- Bob

[Ianoid]

Fix or replace please. Definitely happy to have one of these. Mailing is no big deal for me, don't worry about a refund, costs me $3.50 to mail in a little box. I'll ship in in the  next few days.

I went and downloaded as much software as I could from the forum, but feel free to throw as much software as you can or want onto the cart!

[Vectrex32]

I just got your Vectrex32 and the USB is working fine for me.

I just had a thought: did you have the V32 plugged into a Vectrex and the Vectrex turned on? Because the V32 does not get power from the USB; it only gets power from the Vectrex. So you need to have it plugged into a Vectrex and turned on, for a Mac or PC to see it.

- Bob

[Ianoid]

Um, no. I did not know I needed to have a Vectrex nearby to power the cart for USB connection. 

Sorry if this is spelled out obviously. I guess you can just send the cart back. Happy to reimburse for shipping, just email me an invoice if you wish.

[Vectrex32]

No charge. In fact, I'm sorry this didn't occur to me earlier. I'm not sure if it's mentioned anywhere in the docs, but I just added it to the Quick Start Guide.

Should I return the V32 to the PO box on your return address label?

- Bob

[Ianoid]

Thanks.

Return address label please.